Shipping policy

Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.

During high-volume periods, processing times may be slightly delayed. If there will be a significant delay in shipping your order, we will contact you via email.

Shipping Rates & Delivery Times

Shipping costs are calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days
  • International Shipping: 7–21 business days

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or customs processing.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to update.

International Shipping

We offer international shipping to select countries. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

We are not responsible for delays caused by customs.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping information, contact us immediately at [your email address] before your order ships.

Lost or Stolen Packages

Once an order has been shipped, we are not responsible for lost, stolen, or delayed packages caused by the shipping carrier.

If your tracking information shows your package as delivered but you have not received it, please contact the shipping carrier directly.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will work with you to resolve the issue as quickly as possible.

Contact Information

If you have any questions about this Shipping Policy, you can contact us at:

Email: info@shopventova.com